Website & Service Terms

These are the plain-language terms for using smithdigitalco.com and requesting a Smith Digital audit. A written proposal or service agreement controls any paid engagement and may add or replace terms for that specific project.

Free audit

The free audit is an informational review of publicly available business information. It is not legal, tax, financial or guaranteed-performance advice. Submitting a request does not create a paid-services agreement, and no purchase is required.

Paid work

Paid work begins only after the parties approve a custom written scope, exact quote, timing, responsibilities and payment terms. Public service descriptions are not a quote or a promise that every service belongs in an engagement. No agent or sales representative may change an approved quote or promise results unless Steen confirms the change in writing.

Results and third-party platforms

Marketing performance depends on the offer, market, competition, budget, customer response, platform rules and other factors outside Smith Digital's control. Rankings, leads, calls, revenue, review volume and return on ad spend are not guaranteed. Google, Meta, Netlify, HighLevel and other third-party services control their own products, reviews, approvals, availability and fees.

Advertising budgets and charges

Advertising spend is separate from Smith Digital's service fee and is paid to the advertising platform unless a written agreement says otherwise. No campaign publishes until the client approves the account, identity, destination, audience, creative, schedule and exact budget cap.

Accounts, access and ownership

Clients retain ownership and full control of their business accounts. Access must be provided through role-based, least-privilege invitations; do not send passwords, card numbers or security codes. Ownership and reuse of custom work, licensed assets, third-party software, drafts and final deliverables are defined in the written proposal. Smith Digital will not publish a client case study without permission.

Reviews and case studies

Any public review must be voluntary, independent, and never conditioned on a discount, gift or service. Smith Digital does not buy, write or incentivise reviews under any circumstances.

Communications

Submitting the audit form asks Smith Digital to respond about that request using the contact routes you provide. It does not enroll you in unrelated promotional campaigns. You can ask Smith Digital to stop contacting you at any time.

Acceptable use

Do not misuse the site, submit unlawful or deceptive material, attempt unauthorized access, or use the forms to transmit malware, credentials, payment-card data or another person's sensitive information.

Changes and contact

These terms may be updated by posting a new effective date. Questions can be sent to steenbballsmith@gmail.com or raised by calling 541-570-5560.