Customer review systems
Customer Review Generation & Follow-Up Systems
Give real customers a simple way to leave an independent review after a completed job or visit.
When this is a useful next step
Customers tell you they appreciated your work, but your review profile does not reflect those experiences.
What the scope includes
- A request process tied to completed customer work
- A direct review link or QR code
- Email, text, or printed requests within the agreed scope
- Response guidance for positive and critical feedback
- A simple record of requests and review activity
Example workflow
After a completed job, an eligible customer receives the same neutral invitation to share their experience, regardless of whether the feedback is positive or negative.
What we measure
Requests delivered, new genuine reviews, response coverage, and recurring customer feedback.
Common questions
What to know.
Do you write customer reviews?
No. Customers write their own reviews based on real experiences. Smith Digital helps with the request process and business responses.
Should we ask only our happiest customers?
No. Use a neutral, consistent process. Do not direct satisfied customers to public reviews while diverting critical feedback away from them.